Cancellation/No Show/Late Arrival

Thank you for choosing PLEIADES Wellness as your massage and bodywork provider. In order to provide the best service possible to our clients, we have implemented the following policies

Cancellation & No-Show Policy

We require at least 24 hours' notice to cancel an appointment. Clients who cancel an appointment with less than 24 hours' notice will be billed 100% of the price of the scheduled service. Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service. We understand that emergencies and illnesses can arise, therefore last-minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner's discretion.

Late Arrival Policy 

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried experience.